Service Strategy is the first step in the ITIL Service Lifecycle. It serves as the core position in the basic framework of ITIL. The Service Strategy (SS) qualification is one of the five ITIL Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23 rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are contained in the table below: summer in berlin schiller. The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure.ITIL Version 3 is now known as ITIL 2007 Edition. industry forward in our pursuit of service excellence. Nowhere else in the ITIL Service Lifecycle does the effect of how we perform as service providers touch the customers as intimately as Service Operations. This is where the strategy, design, transition and improvements are delivered and supported on a day-to-day basis. The ITIL Process Template, Document and Guide will serve as an ITIL implementation guide Available in book or PDF format View Cart - Items: , Value: ITIL The ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management The one exception is the ITIL 9 This chapter discusses the Service basics of ITIL in detail. Service Service is a means of delivering value to customers by achieving customer's desired results while working within given constraints. Services vs. Products The following table shows the comparison for services and products: Services Products Services are not tangible. Fig. 2: ITIL Processes - The ITIL Service Lifecycle (.pdf) ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see fig. 2 ). Each of the five stages is focused on a specific phase of the service Abstract. Information Technology Infrastructure Library (ITIL) - Service Design is the stage in the lifecycle that turns a service strategy into a plan for delivering the business objectives. Its ITIL V3 Service Portfolio and Lifecycle [2 comments] Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. 3.1 ITIL Service Lifecycle ITIL v3 (ITIL henceforth) was derived from various high-level activities that encounter an IT service, and each of these high-level activities were introduced as phases in the ITIL service lifecycle. The five phases are: 1. Service strategy 2. Service design 3. Service transition 4. Service operations 5. 17 Full PDFs related to this paper Read Paper ITIL® V3 - 2011 Service Lifecycle Model SERVICE STRATEGY CONTINUAL SERVICE Service Portfolio Service Portfolio Demand Management Strategy Man