So that was a quick general perspective on the quality management principles underlying the ISO 9000 series in particular. Hopefully however you can agree that the principles, applied properly can form a basis for performance improvement and organisational excellence. So having looked at the Nigerian Airline industry by examining the basic principles of TQM in the airlines. The impact of TQM implementation of the three performance indicator will be assessed. Method: Quantitative and qualitative method. Primary data is collected from the airline companies Total Quality Management (TQM) is a management philosophy which focuses on History of quality management • Managers started to realize that "quality of management" is more important than "management of quality." Birth of the term Total Quality Management (TQM). • TQM - Integration of quality principles into organization's management systems. • Early 1990s: Quality management principles started Quality Management Principles and Benefits of their Implementation in Central Banks Abstract: This article discusses the principles of quality manage-ment and benefits of their implementation in central banks. It is based on new principles of quality management, in particular to: customer focus, leadership, engagement of people, process ap- methods. Mr. English has developed the Total Quality data Management (TIQM®) methodology applying Kaizen® quality principles to information quality management. He chairs Information Quality Conferences around the world and he is a co-founder of the International Association of Information and Data Quality (IAIDQ). Quality Management. Principles Become CEO Management Practices. original presentation by Marsha Ludwig-Becker adapted by Eric Whichard for Sept 2007 program Objectives Review the ISO 9004-2000 standards. Quality Management Principles (QMPs) Explore how these principles can be applied are being applied should be applied in practice. 2 ISO 9004-2000 2 1. Introduction There is a considerable number of publications that is focused in the link between quality management and organizational performance. However, the analysis of the direct effects and results of the quality management principles and practices in Portuguese organizations quality performance is an innovative issue. The American Society for Quality (ASQ) research entitled "The successful implementation of quality management systems into HCI environment. Principles of Quality Management The ISO 9000 standard defines eight basic principles of quality management. We will explain their essence and we are going to define main activities within practical implementation of these principles. 1. Customer Focus "The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectation" This principle considers the organizations end goal of meeting, and exceed customer expectation with regards to confidence in their product or service. The Quality Management Principles will be contained in the new ISO 9004 document. The ISO 9000 Family of standards will be based on these Quality Management Principles. With growing global competition, quality management is becoming increasingly important to the leadership and management of all organisations. The Quality Management Princi- BASIC PRINCIPLES OF QUALITY MANAGEMENT Explain the role of quality management in improving patient safety cc01.indd 301.indd 3 99/3/09 12:3