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Procedures of Turndown Service: 1. 1. Entering the guest room. Follow the procedure for knocking and entering a guest room. If the guest answer the door, ask For a luxury hotel to achieve Forbes 5-star status, exceptional service standards must be met - including the amenity of turndown. During a hotel turndown Turndown service in hotel industry is a process when hotel staffs prepare guest room warm and inviting for sleeping. Generally 4 star or more exclusive hotels HOUSEKEEPING PROCEDURES. TURN-DOWN SERVICE. Many upper scale hotels have a turn-down service in order to offer the utmost comfort to their guests. You can also prepare a Turndown Task Sheet to guide staff in providing turndown service. (See Generating Turndown Task sheets, below.) To satisfactorily perform routine turndown services in guest rooms, To follow all policies and procedures of JC Resorts LLC. Employee Handbook.In a hotel, a turndown service is the preparation of a room for a guest to sleep in by slightly turning back the comforter on the bed, turning down the